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300-085 · Question #213

Which lists the transfer rules that you can customize on a call handler?

The correct answer is A. standard hours, closed (nonbusiness and holiday) hours of the active schedule, and alternate. Cisco Unity Connection call handlers support three customizable transfer rules that govern how calls are routed depending on schedule state.

Cisco Unity Connection

Question

Which lists the transfer rules that you can customize on a call handler?

Options

  • Astandard hours, closed (nonbusiness and holiday) hours of the active schedule, and alternate
  • Bonly the standard rule
  • Cstandard hours, and standard rule
  • Dstandard and closed transfer rules

How the community answered

(27 responses)
  • A
    89% (24)
  • C
    4% (1)
  • D
    7% (2)

Why each option

Cisco Unity Connection call handlers support three customizable transfer rules that govern how calls are routed depending on schedule state.

Astandard hours, closed (nonbusiness and holiday) hours of the active schedule, and alternateCorrect

A call handler in Cisco Unity Connection exposes three transfer rules that can be individually customized: the Standard rule (active during open business hours of the active schedule), the Closed rule (active during nonbusiness and holiday hours), and the Alternate rule (which can be manually enabled to override the other two at any time). Each rule can specify a different transfer destination, greeting, and action, giving administrators granular control over call handling across different time periods.

Bonly the standard rule

Limiting customization to only the standard rule ignores the closed and alternate rules, which are distinct configurable rules on every call handler.

Cstandard hours, and standard rule

This option omits the alternate rule, which is a fully independent and configurable transfer rule on Cisco Unity Connection call handlers.

Dstandard and closed transfer rules

This option omits the alternate transfer rule, which exists alongside standard and closed rules and can override both when manually activated.

Concept tested: Unity Connection call handler transfer rule types

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag/b_14cucsag_chapter_010.html

Topics

#call handler#transfer rules#schedule hours#Unity Connection routing

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