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300-085 · Question #204

You are importing users into Cisco Unity Connection from Cisco Unified Communications Manager. You notice that several user accounts do not appear on the list after you select the Import Users…

The correct answer is C. The primary extension is not selected. Cisco Unity Connection only imports users from CUCM who have a primary extension configured; without it, the user record is excluded from the import candidate list.

Cisco Unity Connection

Question

You are importing users into Cisco Unity Connection from Cisco Unified Communications Manager. You notice that several user accounts do not appear on the list after you select the Import Users process. Which situation can cause this issue?

Options

  • AThe users are not members of any groups.
  • BThe extension in the telephone number field is missing.
  • CThe primary extension is not selected.
  • DThe users have multiple controlled devices.

How the community answered

(19 responses)
  • A
    5% (1)
  • B
    16% (3)
  • C
    74% (14)
  • D
    5% (1)

Why each option

Cisco Unity Connection only imports users from CUCM who have a primary extension configured; without it, the user record is excluded from the import candidate list.

AThe users are not members of any groups.

Group membership in CUCM does not affect whether a user account appears in the Unity Connection import list - it is the primary extension assignment that is the qualifying condition.

BThe extension in the telephone number field is missing.

While extension data is important, it is specifically the primary extension field on the user account in CUCM - not just any telephone number field - that Unity Connection checks to qualify a user for import.

CThe primary extension is not selected.Correct

During the CUCM-to-Unity Connection user import process, Unity Connection filters the CUCM user list to only display accounts that have a primary extension assigned in CUCM; users missing a primary extension are not presented as importable, causing them to be absent from the list.

DThe users have multiple controlled devices.

Having multiple controlled devices associated with a CUCM user account does not prevent that user from appearing in the Unity Connection import list.

Concept tested: Cisco Unity Connection user import primary extension requirement

Source: https://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-installation-and-configuration-guides-list.html

Topics

#user import#CUCM integration#primary extension#Unity Connection provisioning

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