300-085 · Question #186
Which call handler can be configured to ask callers questions and, once the answers are recorded, sends them to a configured recipient?
The correct answer is D. interview. The interview handler in Cisco Unity Connection is specifically designed to present callers with a scripted series of questions, record each answer, and deliver the combined recording to a designated recipient.
Question
Which call handler can be configured to ask callers questions and, once the answers are recorded, sends them to a configured recipient?
Options
- Aafter-hours greeting
- Balternate greeting
- Cstandard greeting
- Dinterview
- Edirectory
How the community answered
(42 responses)- B5% (2)
- C2% (1)
- D90% (38)
- E2% (1)
Why each option
The interview handler in Cisco Unity Connection is specifically designed to present callers with a scripted series of questions, record each answer, and deliver the combined recording to a designated recipient.
An after-hours greeting plays a message to callers outside business hours but does not record answers to multiple questions.
An alternate greeting is a temporary override greeting (e.g., for vacation) that plays in place of the standard greeting and does not conduct interviews.
A standard greeting is the default greeting that plays for a call handler and does not support structured question-and-answer recording.
An interview handler is a specialized call handler that plays a series of pre-recorded questions in sequence and records the caller's response to each. After all questions are answered, the system compiles the responses and delivers them to a configured email or mailbox recipient. This distinguishes it from standard greetings, which only play a message without structured recording.
A directory handler allows callers to search for users by name or extension but does not record answers to questions for delivery to a recipient.
Concept tested: Cisco Unity Connection interview handler functionality
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/administration/guide/b_cucsag/b_cucsag_chapter_0100110.html
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