300-085 · Question #173
Which two transfer types are used by Cisco Unity Connection to process more calls quickly? (Choose two.)
The correct answer is C. Supervise Transfer D. Release to Switch. Cisco Unity Connection uses Supervise Transfer and Release to Switch as its two primary transfer types for routing calls to extensions and processing them efficiently.
Question
Which two transfer types are used by Cisco Unity Connection to process more calls quickly? (Choose two.)
Options
- ANo Holding Transfer
- BRelease to VPIM
- CSupervise Transfer
- DRelease to Switch
- ESay Good-Bye
How the community answered
(63 responses)- A5% (3)
- B2% (1)
- C89% (56)
- E5% (3)
Why each option
Cisco Unity Connection uses Supervise Transfer and Release to Switch as its two primary transfer types for routing calls to extensions and processing them efficiently.
No Holding Transfer is not a defined transfer type in Cisco Unity Connection call handling configuration.
Release to VPIM is a voicemail networking method used to forward messages between disparate voicemail systems, not a call transfer mechanism for routing live calls.
Supervise Transfer keeps Unity Connection on the line after dialing the destination extension, monitoring whether the call is answered so it can bridge the caller through or take a message on no-answer or busy, making it an active call-processing method.
Release to Switch Transfer immediately frees the Unity Connection voice messaging port after handing the call off to the switch, allowing that port to accept new incoming calls right away and increasing overall call throughput.
Say Good-Bye is a call handler action that plays a closing prompt and disconnects the caller rather than transferring the call to another destination.
Concept tested: Cisco Unity Connection call transfer types
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucag/b_14cucag_chapter_0100.html
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