300-085 · Question #166
When an Emergency Alternate Greeting (EAG) is activated, which two of the following statements describe how the EAG is accessed? (Choose two.)
The correct answer is B. If it is active, the EAG is played before the welcome greeting of the system auto- attendant and a D. If the EAG is included in custom auto-attendant scripts, a call to a subflow to checkaltgreet.aef. An active EAG plays before the standard auto-attendant greeting and can also be triggered via a checkaltgreet.aef subflow call in custom scripts.
Question
When an Emergency Alternate Greeting (EAG) is activated, which two of the following statements describe how the EAG is accessed? (Choose two.)
Options
- AIf it is active, the EAG is played before the welcome greeting of the system auto- attendant and
- BIf it is active, the EAG is played before the welcome greeting of the system auto- attendant and a
- CIf the EAG was recorded through the TUI and the EAG is active, the EAG overwrites the existing
- DIf the EAG is included in custom auto-attendant scripts, a call to a subflow to checkaltgreet.aef
How the community answered
(39 responses)- A10% (4)
- B72% (28)
- C18% (7)
Why each option
An active EAG plays before the standard auto-attendant greeting and can also be triggered via a checkaltgreet.aef subflow call in custom scripts.
This choice describes the EAG playing before the auto-attendant but omits the caller bypass option, making it an incomplete and therefore incorrect description of EAG behavior.
When the EAG is active, it plays before the system auto-attendant welcome greeting and provides a key-press option allowing callers to bypass it and continue to the normal auto-attendant flow.
The EAG does not overwrite or permanently replace the existing standard greeting; it is a temporary overlay that plays only while activated, leaving the original greeting intact.
Custom auto-attendant scripts in Cisco Unity Connection can invoke a subflow to checkaltgreet.aef, which programmatically checks whether an EAG is active and plays it if so.
Concept tested: Cisco Unity Connection Emergency Alternate Greeting behavior
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsgad/b_15cucsgad_chapter_01001.html
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