300-085 Question #166: Real Exam Question with Answer & Explanation

The correct answer is B: If it is active, the EAG is played before the welcome greeting of the system auto- attendant and a. An active EAG plays before the standard auto-attendant greeting and can also be triggered via a checkaltgreet.aef subflow call in custom scripts.

Cisco Unity Connection

Question

When an Emergency Alternate Greeting (EAG) is activated, which two of the following statements describe how the EAG is accessed? (Choose two.)

Options

AIf it is active, the EAG is played before the welcome greeting of the system auto- attendant and
BIf it is active, the EAG is played before the welcome greeting of the system auto- attendant and a
CIf the EAG was recorded through the TUI and the EAG is active, the EAG overwrites the existing
DIf the EAG is included in custom auto-attendant scripts, a call to a subflow to checkaltgreet.aef

Explanation

An active EAG plays before the standard auto-attendant greeting and can also be triggered via a checkaltgreet.aef subflow call in custom scripts.

Common mistakes.

A. This choice describes the EAG playing before the auto-attendant but omits the caller bypass option, making it an incomplete and therefore incorrect description of EAG behavior.
C. The EAG does not overwrite or permanently replace the existing standard greeting; it is a temporary overlay that plays only while activated, leaving the original greeting intact.

Concept tested. Cisco Unity Connection Emergency Alternate Greeting behavior

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsgad/b_15cucsgad_chapter_01001.html

Topics

#Emergency Alternate Greeting#EAG#auto-attendant#greeting activation

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