300-085 · Question #125
Which four call management capabilities are valid? (Choose four.)
The correct answer is A. system call handlers C. directory handlers E. interview handlers F. custom recordings. Cisco Unity Connection provides four core call management capabilities used to handle and route incoming calls within the system.
Question
Which four call management capabilities are valid? (Choose four.)
Options
- Asystem call handlers
- Boperator handlers
- Cdirectory handlers
- Dreceptionist handlers
- Einterview handlers
- Fcustom recordings
How the community answered
(42 responses)- A93% (39)
- B5% (2)
- D2% (1)
Why each option
Cisco Unity Connection provides four core call management capabilities used to handle and route incoming calls within the system.
System call handlers are the primary mechanism in Cisco Unity Connection for greeting callers and routing them, making them a fundamental call management capability.
Operator handlers is not a defined call management capability type in Cisco Unity Connection - operator routing is handled through system call handlers.
Directory handlers allow callers to search for and connect to users by name or extension, serving as a key call routing capability.
Receptionist handlers is not a valid capability type in Cisco Unity Connection - there is no such handler category in the product.
Interview handlers collect information from callers by playing a series of questions and recording responses, a distinct call management feature.
Custom recordings are a recognized call management capability that allows administrators to store and play personalized audio prompts within call flows.
Concept tested: Cisco Unity Connection call management capability types
Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag.html
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