A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the…

Question

Options

• AConnect an external monitor into the laptop to determine if the LCD has failed.
• BBoot the system from either a boot CD or other removable media type.
• CDisconnect the AC and battery power and hold the power button for several seconds.
• DRemove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the

• A
  4% (2)
• B
  8% (4)
• C
  72% (38)
• D
  17% (9)

Explanation

When a laptop shows absolutely no signs of life (no lights, no sound, no display), the first step is to perform a hard reset by disconnecting all power sources and draining residual electricity. Removing AC power and the battery, then holding the power button for several seconds, discharges any static or residual charge from capacitors that may be causing the system to hang or fail to initialize. This is a simple, non-invasive step that resolves many 'dead' laptop situations. Connecting an external monitor (A) is premature and irrelevant when there are no system lights at all - that step applies when the system powers on but has no display. Booting from removable media (B) requires the system to at least POST first. Removing components (D) is a valid escalation step, but the hard reset should be attempted first as it is quicker and less invasive.

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