A technician is troubleshooting a computer that has random BSOD alerts and intermittently freezes during normal use. Performance degrades as the day goes on. No new software or hardware changes have…

The correct answer is C. RAM module. Random BSODs (Blue Screen of Death), intermittent freezing, and degraded performance under load are common symptoms of failing or faulty RAM (Random Access Memory). Faulty or failing RAM can cause random BSODs due to memory errors when the system attempts to read or write to…

Submitted by parkjh· Mar 30, 2026Hardware and Network Troubleshooting

Question

A technician is troubleshooting a computer that has random BSOD alerts and intermittently freezes during normal use. Performance degrades as the day goes on. No new software or hardware changes have been implemented. Freezing occurs under performance-intensive operations. Which of the following hardware components is most likely at fault?

Options

AVideo card
BHDD
CRAM module
DTPM

How the community answered

(42 responses)

A
10% (4)
B
19% (8)
C
67% (28)
D
5% (2)

Explanation

Random BSODs (Blue Screen of Death), intermittent freezing, and degraded performance under load are common symptoms of failing or faulty RAM (Random Access Memory). Faulty or failing RAM can cause random BSODs due to memory errors when the system attempts to read or write to corrupted memory locations. Intermittent freezing, especially under performance-intensive operations, can occur because the CPU relies heavily on RAM for active processing tasks. Over time, heat generated during usage can exacerbate RAM instability, leading to progressively worse performance throughout the day. Solution: The technician should run a memory diagnostic tool, such as Windows Memory Diagnostic or MemTest86, to confirm if the RAM is at fault.

Topics

#Hardware troubleshooting#RAM failure#BSOD diagnosis#System freezes

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