220-1201 · Question #472
An end user is having trouble printing from an application. The text on the page is unreadable. However, the application prints successfully from a newer computer. Which of the following should be…
The correct answer is C. Update the printer driver. Unreadable or garbled text that occurs only from one computer indicates a driver compatibility issue. Updating the printer driver ensures proper translation of application output into a format the printer can correctly process.
Question
An end user is having trouble printing from an application. The text on the page is unreadable. However, the application prints successfully from a newer computer. Which of the following should be done next?
Options
- AReinstall the printer.
- BAdjust the print tray.
- CUpdate the printer driver.
- DChange the toner.
How the community answered
(38 responses)- A24% (9)
- B5% (2)
- C61% (23)
- D11% (4)
Explanation
Unreadable or garbled text that occurs only from one computer indicates a driver compatibility issue. Updating the printer driver ensures proper translation of application output into a format the printer can correctly process.
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