A technician installs an external camera on a user's laptop. When loading the company meeting software, the video preview shows a blank screen. Which of the following should the technician do next?

The correct answer is A. Select the correct camera source. When an external camera is installed, conferencing software may default to a different video input. Selecting the correct camera source ensures the application uses the newly installed external camera, resolving the blank video preview.

Submitted by ngozi_ng· Mar 30, 2026Software Troubleshooting

Question

Options

ASelect the correct camera source.
BReplace the camera with a different model.
CUpdate the camera software to the latest version.
DCheck the camera's cable for damage or pinches.

How the community answered

(33 responses)

A
82% (27)
B
6% (2)
C
9% (3)
D
3% (1)

Explanation

When an external camera is installed, conferencing software may default to a different video input. Selecting the correct camera source ensures the application uses the newly installed external camera, resolving the blank video preview.

Topics

#Peripheral troubleshooting#External camera#Video settings#Software configuration

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