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220-1201 · Question #438
220-1201 Question #438: Real Exam Question with Answer & Explanation
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Submitted by dimitri_ru· Mar 30, 2026Software Troubleshooting
Question
A user's laptop is constantly printing pages with random characters. The user makes multiple attempts to resend the print job but gets the same result. Which of the following should the technician do next to troubleshoot this issue?
Options
- ADownload the correct printer driver to the laptop and configure it.
- BUpdate the laptop's anti-malware software and scan the system.
- CReimage the laptop with the last-known working configuration.
- DCheck the laptop for BIOS updates and install the latest version.
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Topics
#Printer troubleshooting#Printer drivers#Garbled print output