220-1201 · Question #438
A user's laptop is constantly printing pages with random characters. The user makes multiple attempts to resend the print job but gets the same result. Which of the following should the technician…
The correct answer is A. Download the correct printer driver to the laptop and configure it. Random characters being printed repeatedly indicate an incorrect or corrupted printer driver that is sending invalid data to the printer. Installing and configuring the correct printer driver ensures proper communication between the laptop and the printer and resolves the issue.
Question
A user’s laptop is constantly printing pages with random characters. The user makes multiple attempts to resend the print job but gets the same result. Which of the following should the technician do next to troubleshoot this issue?
Options
- ADownload the correct printer driver to the laptop and configure it.
- BUpdate the laptop's anti-malware software and scan the system.
- CReimage the laptop with the last-known working configuration.
- DCheck the laptop for BIOS updates and install the latest version.
How the community answered
(45 responses)- A80% (36)
- B2% (1)
- C7% (3)
- D11% (5)
Explanation
Random characters being printed repeatedly indicate an incorrect or corrupted printer driver that is sending invalid data to the printer. Installing and configuring the correct printer driver ensures proper communication between the laptop and the printer and resolves the issue.
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