220-1201 · Question #35
A customer is able to print most documents with their USB inkjet printer, but the system is unresponsive when printing a certain report from a custom application. Nothing will print until the…
The correct answer is B. The application has a bug that the developer needs to address. If a print spooler crashes specifically with one application and no issue occurs on other systems, the most likely root cause is a bug within that specific application. Restarting the spooler and reinstalling drivers resolves system-wide or hardware-related issues--not…
Question
A customer is able to print most documents with their USB inkjet printer, but the system is unresponsive when printing a certain report from a custom application. Nothing will print until the computer is restarted and the printer is power cycled. A technician remotes into the PC and confirms that the spooler stops working when this report is sent. After cleaning the spooler and reinstalling the drivers from the manufacturer's website, the issue persists. No other sites using the application report similar issues. Which of the following is most likely causing the issue?
Options
- AThe manufacturer is curating content before it reaches the device to preserve ink.
- BThe application has a bug that the developer needs to address.
- CThe system is using the PostScript language instead of the PCL.
- DPersonal preferences have changed and documents with graphics are now online-only
How the community answered
(32 responses)- A9% (3)
- B69% (22)
- C3% (1)
- D19% (6)
Explanation
If a print spooler crashes specifically with one application and no issue occurs on other systems, the most likely root cause is a bug within that specific application. Restarting the spooler and reinstalling drivers resolves system-wide or hardware-related issues--not app-specific failures. This indicates the application may be sending malformed print data.
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