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220-1201 · Question #12

220-1201 Question #12: Real Exam Question with Answer & Explanation

The correct answer is C: Initiate the system restore. If the technician is confident that rolling back the system to a previous restore point will resolve the issue, the next logical step is to initiate the System Restore process. System Restore allows the system to revert to a state before the OS update, which can eliminate the per

Submitted by satoshi_tk· Mar 30, 2026Software Troubleshooting

Question

A user reported performance issues on a computer after a recent OS update A technician is confident that rolling back the system will resolve the issue. Which of the following steps should the technician take next?

Options

  • ADocument the findings.
  • BInvestigate any recent infrastructure changes.
  • CInitiate the system restore
  • DVerify full system functionality.

Explanation

If the technician is confident that rolling back the system to a previous restore point will resolve the issue, the next logical step is to initiate the System Restore process. System Restore allows the system to revert to a state before the OS update, which can eliminate the performance issues caused by the update.

Topics

#System restore#OS troubleshooting#Performance troubleshooting

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