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220-1201 · Question #38

220-1201 Question #38: Real Exam Question with Answer & Explanation

The correct answer is B: Installing a high-performance heat sink. Excessive heat buildup due to insufficient cooling is a primary cause of unexpected shutdowns. A high- performance heat sink improves thermal transfer, dissipates more heat, and helps maintain CPU temperature within safe limits. When CPU temperatures reach levels like 208°F (98°C

Submitted by chen.hong· Mar 30, 2026Hardware and Network Troubleshooting

Question

A computer is experiencing random shutdowns. A technician notices that the fans on the computer work but are noisy. The CPU temperature is about 122°F (50°C) when the computer is started but rises to 208°F (98°C) when applications are opened. Which of the following would most likely fix this issue?

Options

  • AReplacing the power supply
  • BInstalling a high-performance heat sink
  • CAdjusting the fan settings
  • DAdding more RAM to the computer

Explanation

Excessive heat buildup due to insufficient cooling is a primary cause of unexpected shutdowns. A high- performance heat sink improves thermal transfer, dissipates more heat, and helps maintain CPU temperature within safe limits. When CPU temperatures reach levels like 208°F (98°C), the system may shut down to prevent damage.

Topics

#CPU overheating#Cooling system#Troubleshooting#Heat sink

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