SIMULATION 11 User at site A is reporting dropped VolP calls when using a softphone application. However, users at site B are not experiencing any issues. The VolP provider has a tool to…

This simulation requires diagnosing dropped VoIP calls at Site A, but not Site B, by using network troubleshooting tools and implementing necessary configuration changes.

Submitted by asante_acc· Mar 30, 2026Hardware and Network Troubleshooting

Question

SIMULATION 11 User at site A is reporting dropped VolP calls when using a softphone application. However, users at site B are not experiencing any issues. The VolP provider has a tool to troubleshoot connectivity Issues. Click on each tab to investigate the cause of the dropped calls. In Part 1, type help in each terminal to view a list of available commands. Then, select the correct answer for each question. In Part 2, make unnecessary network configuration changes to resolve reported issue. Answer:

Exhibit

Explanation

This simulation requires diagnosing dropped VoIP calls at Site A, but not Site B, by using network troubleshooting tools and implementing necessary configuration changes.

Common mistakes.

A. Focusing on local PC software issues or making random network changes without first diagnosing the specific network bottlenecks or configuration errors affecting VoIP traffic at Site A would be ineffective.

Concept tested. VoIP troubleshooting, network diagnostics

Reference. https://www.cisco.com/c/en/us/support/docs/quality-of-service-qos/qos-packet-marking/10787-trouble-qos.html

Topics

#VoIP troubleshooting#network connectivity#troubleshooting tools#network configuration

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