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220-1201 · Question #311

A user is conducting a meeting using a monitor. However, the user notices a transparent image of a clock over the presentation. The technician thinks that the issue is caused by burn-in. Which of…

The correct answer is B. Turn off the monitor to check if the image is still present. Burn-in is a physical defect where a static image becomes permanently visible on the display. Turning off the monitor helps confirm if the image persists without a video signal - if the ghost image remains visible when powered off, it confirms burn-in.

Submitted by parkjh· Mar 30, 2026Hardware and Network Troubleshooting

Question

A user is conducting a meeting using a monitor. However, the user notices a transparent image of a clock over the presentation. The technician thinks that the issue is caused by burn-in. Which of the following should the technician do to test this theory?

Options

  • AReplace the DisplayPort cable and verify that the image is gone.
  • BTurn off the monitor to check if the image is still present.
  • CAdjust the refresh rate and examine the monitor.
  • DUse a software tool to attempt the recovery of dead pixels.

How the community answered

(15 responses)
  • A
    33% (5)
  • B
    47% (7)
  • C
    13% (2)
  • D
    7% (1)

Explanation

Burn-in is a physical defect where a static image becomes permanently visible on the display. Turning off the monitor helps confirm if the image persists without a video signal - if the ghost image remains visible when powered off, it confirms burn-in.

Topics

#Monitor troubleshooting#Display burn-in#Image retention#Hardware diagnostics

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