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220-1201 · Question #3
220-1201 Question #3: Real Exam Question with Answer & Explanation
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Submitted by jordan8· Mar 30, 2026Hardware and Network Troubleshooting
Question
A help desk technician needs to work on a high-volume printer. Users have reported occasional paper jams and smudges appearing on printed documents. Which of the following steps should the technician do next to address these issues?
Options
- APerform a full factory reset.
- BCheck and clean the rollers.
- CChange all the ink or toner cartridges.
- DReplace the fuser.
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Topics
#Printer troubleshooting#Paper jams#Print quality#Printer maintenance