A technician receives a S.M.A.R.T. error on a PC. When the technician presses the Esc key, the PC continues to turn on without any further issues. Which of the following should the technician do next?

The correct answer is A. Replace the HDD. S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology): S.M.A.R.T. is a monitoring system integrated into modern HDDs and SSDs that detects and reports on various indicators of drive health and reliability. A S.M.A.R.T. error indicates that the drive is showing signs…

Submitted by javi_es· Mar 30, 2026Hardware and Network Troubleshooting

Question

Options

AReplace the HDD.
BUpdate the PC's BIOS.
CClose the ticket.
DChange the NIC.

How the community answered

(52 responses)

A
83% (43)
B
2% (1)
C
6% (3)
D
10% (5)

Explanation

S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology): S.M.A.R.T. is a monitoring system integrated into modern HDDs and SSDs that detects and reports on various indicators of drive health and reliability. A S.M.A.R.T. error indicates that the drive is showing signs of impending failure, even if the PC continues to boot and work normally for the time being. The appropriate action is to replace the hard drive (HDD) because a S.M.A.R.T. error is an early warning of possible hardware failure. Ignoring the warning could result in data loss if the drive fails completely. The technician should also back up the user's data immediately to avoid losing

Topics

#S.M.A.R.T.#HDD troubleshooting#Storage diagnostics

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