220-1201 · Question #233
A user cannot see the office multifunction printer in their laptop's print options. They have printed to the device in the past successfully. The user's laptop is connected to the guest wireless…
The correct answer is D. Connect the laptop to the corporate Wi-Fi. If the user is on a guest network and cannot access internal resources like printers, connecting to the corporate Wi-Fi will place the device on the correct subnet to access the printer.
Question
A user cannot see the office multifunction printer in their laptop's print options. They have printed to the device in the past successfully. The user's laptop is connected to the guest wireless network. Other users on both wireless and wired computers can see and print to the printer. Which of the following will fix the issue?
Options
- APower cycle the printer to refresh connectivity.
- BReset the closest wireless AP.
- CDownload the printer driver from the manufacturer's website.
- DConnect the laptop to the corporate Wi-Fi.
How the community answered
(32 responses)- A31% (10)
- B9% (3)
- C16% (5)
- D44% (14)
Explanation
If the user is on a guest network and cannot access internal resources like printers, connecting to the corporate Wi-Fi will place the device on the correct subnet to access the printer.
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