CompTIA
220-1201 · Question #215
A user's phone does not respond to touch. A technician inspects the phone but does not see any evidence of physical damage. The technician restarts the device, which does not fix the issue. Which of…
The correct answer is D. Digitizer. The digitizer is the component responsible for detecting touch input on a screen. If touch is not registering and there's no physical damage, the digitizer may be faulty.
Submitted by hans_de· Mar 30, 2026Hardware and Network Troubleshooting
Question
A user's phone does not respond to touch. A technician inspects the phone but does not see any evidence of physical damage. The technician restarts the device, which does not fix the issue. Which of the following components should the technician examine next?
Options
- ABattery
- BScreen
- CStylus
- DDigitizer
How the community answered
(32 responses)- A3% (1)
- B9% (3)
- C6% (2)
- D81% (26)
Explanation
The digitizer is the component responsible for detecting touch input on a screen. If touch is not registering and there's no physical damage, the digitizer may be faulty.
Topics
#Digitizer#Touchscreen Troubleshooting#Mobile Device Components
Community Discussion
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