A user keeps getting an error message when trying to print a letter. The printer is normally used to print cards and invitations. The user tries printing from a different computer, but the issue…

The correct answer is D. Change the paper tray setting. If a printer is set to use a special tray (for cards/invitations) but a different type of print job is attempted (like a letter), a paper tray setting mismatch can cause errors. Changing the tray setting to match the print media resolves the issue.

Submitted by kavita_s· Mar 30, 2026Hardware and Network Troubleshooting

Question

A user keeps getting an error message when trying to print a letter. The printer is normally used to print cards and invitations. The user tries printing from a different computer, but the issue persists. Which of the following should the user do to resolve the issue?

Options

APrint fewer pages.
BPrint on card stock
CReplace the rollers.
DChange the paper tray setting.

How the community answered

(36 responses)

A
6% (2)
B
3% (1)
C
8% (3)
D
83% (30)

Explanation

If a printer is set to use a special tray (for cards/invitations) but a different type of print job is attempted (like a letter), a paper tray setting mismatch can cause errors. Changing the tray setting to match the print media resolves the issue.

Topics

#Printer troubleshooting#Paper type settings#Print media#Printer configuration

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