220-1201 · Question #182
After troubleshooting a computer's connectivity, the network team determines there is a port- mapping issue. After plugging the patch cable into a different port, the issue persists. Which of the…
The correct answer is B. Test the patch cable from the computer to the network closet. When port issues persist after moving to a different switch port, the next logical troubleshooting step is to test the patch cable. Faulty or damaged cables are a common cause of network connectivity problems. Using a cable tester between the computer and the network closet…
Question
After troubleshooting a computer's connectivity, the network team determines there is a port- mapping issue. After plugging the patch cable into a different port, the issue persists. Which of the following troubleshooting steps should a technician take next to resolve the issue?
Options
- AConvert the patch cable to a crossover cable.
- BTest the patch cable from the computer to the network closet.
- CVerify the length of the patch cable meets current standards.
- DReplace the patch cable from the device to the wall.
How the community answered
(59 responses)- A3% (2)
- B69% (41)
- C17% (10)
- D10% (6)
Explanation
When port issues persist after moving to a different switch port, the next logical troubleshooting step is to test the patch cable. Faulty or damaged cables are a common cause of network connectivity problems. Using a cable tester between the computer and the network closet verifies the integrity of the cable and rules out a physical layer issue.
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