A user reports that, despite manually changing the date and time on a computer, the changes always revert after the computer is turned off for a period of time. Which of the following should the techn

OS updates primarily affect software and system functionality, not the retention of basic hardware-level settings like date and time when the system is powered off.

The CMOS battery provides power to the complementary metal-oxide-semiconductor (CMOS) chip on the motherboard, which stores the BIOS/UEFI settings, including the system date and time. If this battery is dead or weak, the system will lose its time and date settings whenever the main power is removed, causing them to revert to default or incorrect values.

An NTP (Network Time Protocol) server is used to synchronize the system's time with an external source when the computer is running and connected to a network, but it doesn't address the loss of time settings when the computer is off.

RAM (Random Access Memory) is volatile memory used for active data and programs; it has no role in retaining date and time settings when the computer is turned off.