220-1101 Question #801: Real Exam Question with Answer & Explanation

Question

A user arrives at the office and is unable to access the company's network on a smartphone. The user enables Wi-Fi on the smartphone, but it only shows the 5G symbol. Which of the following device settings should the user configure to fix this issue?

Options

• AAutoconnect
• BVPN
• CEncryption
• DWPS

Explanation

The user's phone showing only a 5G symbol, despite Wi-Fi being enabled, indicates it's connected to cellular data and not Wi-Fi; configuring autoconnect for the office Wi-Fi network would allow the phone to automatically join the network when in range.

Common mistakes.

• B. A VPN (Virtual Private Network) is used to establish a secure connection over an unsecured network and does not address the fundamental issue of connecting to the office's Wi-Fi network.
• C. Encryption settings relate to the security protocols of the Wi-Fi network (e.g., WPA2, WPA3) and are configured during the initial connection setup; they do not resolve the issue of the phone failing to connect to Wi-Fi at all.
• D. WPS (Wi-Fi Protected Setup) is a method for simplifying the connection process to a wireless network, often by pressing a button, but it does not resolve an existing issue where the phone is already connected to cellular and not attempting Wi-Fi.

Concept tested. Troubleshooting Wi-Fi connectivity

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