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220-1101 · Question #801

A user arrives at the office and is unable to access the company's network on a smartphone. The user enables Wi-Fi on the smartphone, but it only shows the 5G symbol. Which of the following device set

The correct answer is A. Autoconnect. The user's phone showing only a 5G symbol, despite Wi-Fi being enabled, indicates it's connected to cellular data and not Wi-Fi; configuring autoconnect for the office Wi-Fi network would allow the phone to automatically join the network when in range.

Mobile devices

Question

A user arrives at the office and is unable to access the company's network on a smartphone. The user enables Wi-Fi on the smartphone, but it only shows the 5G symbol. Which of the following device settings should the user configure to fix this issue?

Options

  • AAutoconnect
  • BVPN
  • CEncryption
  • DWPS

How the community answered

(35 responses)
  • A
    74% (26)
  • B
    3% (1)
  • C
    9% (3)
  • D
    14% (5)

Why each option

The user's phone showing only a 5G symbol, despite Wi-Fi being enabled, indicates it's connected to cellular data and not Wi-Fi; configuring autoconnect for the office Wi-Fi network would allow the phone to automatically join the network when in range.

AAutoconnectCorrect

If the smartphone is showing the 5G symbol, it means it is connected to cellular data and not the Wi-Fi network, even if Wi-Fi is enabled. Configuring the Wi-Fi settings to autoconnect to the office's SSID will ensure the phone automatically joins the Wi-Fi network whenever it is in range and prioritize it over cellular data.

BVPN

A VPN (Virtual Private Network) is used to establish a secure connection over an unsecured network and does not address the fundamental issue of connecting to the office's Wi-Fi network.

CEncryption

Encryption settings relate to the security protocols of the Wi-Fi network (e.g., WPA2, WPA3) and are configured during the initial connection setup; they do not resolve the issue of the phone failing to connect to Wi-Fi at all.

DWPS

WPS (Wi-Fi Protected Setup) is a method for simplifying the connection process to a wireless network, often by pressing a button, but it does not resolve an existing issue where the phone is already connected to cellular and not attempting Wi-Fi.

Concept tested: Troubleshooting Wi-Fi connectivity

Topics

#Mobile device troubleshooting#Wi-Fi connectivity#Smartphone settings#Autoconnect

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