A user reported performance issues on a computer after a recent OS update. A technician is confident that rolling back the system will resolve the issue. Which of the following steps should the techni

Documenting the findings is an important step throughout the troubleshooting process, but it is not the immediate next action before executing a potentially disruptive solution like a system restore.

Before attempting any significant system change like a rollback or system restore, performing a system backup is crucial to protect against data loss or further system corruption if the restore process encounters unexpected problems. This ensures data integrity and provides a recovery point.

Initiating the system restore is the action to implement the solution, but it should only be done after ensuring data safety through a backup.

Verifying full system functionality is done after the solution (system restore) has been applied to confirm that the problem is resolved and no new issues have been introduced.