A user reports that a new brand of paper works well in all but one printer in the office. For that printer, the paper seems to be too heavy or too thick to feed in from the printer tray. Which of the

Pickup rollers are responsible for grabbing paper from the tray and feeding it into the printer. If they are worn, they may not have enough grip to reliably feed heavier or thicker paper, leading to misfeeds or an inability to pick up the paper at all. Replacing them restores proper feeding functionality.

Changing printer spooler settings controls how print jobs are managed and queued, but it has no effect on the physical paper feeding mechanism.

While using OEM-branded paper might resolve the issue if the new paper is genuinely incompatible, replacing worn mechanical parts like pickup rollers directly addresses the physical feeding problem, which is a more fundamental solution for thick paper issues.

Increasing the corona wire voltage applies to laser printers and affects the static charge applied to the drum for toner transfer, which is unrelated to the physical paper pickup and feeding process.