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220-1101 · Question #658

A user is having difficulty connecting to the corporate Wi-Fi network. The user has the correct SSID and network key, but the connection fails every time the user attempts to connect. Which of the fol

The correct answer is A. Incorrect security settings. The most likely cause for a Wi-Fi connection failure despite correct SSID and network key is incorrect security settings, such as mismatched security protocols or encryption types.

Hardware and network troubleshooting

Question

A user is having difficulty connecting to the corporate Wi-Fi network. The user has the correct SSID and network key, but the connection fails every time the user attempts to connect. Which of the following is the most likely cause of the issue?

Options

  • AIncorrect security settings
  • BOutdated firmware
  • CInsufficient power input to the AP
  • DRouter malfunction

How the community answered

(52 responses)
  • A
    85% (44)
  • B
    10% (5)
  • C
    4% (2)
  • D
    2% (1)

Why each option

The most likely cause for a Wi-Fi connection failure despite correct SSID and network key is incorrect security settings, such as mismatched security protocols or encryption types.

AIncorrect security settingsCorrect

Even with the correct SSID and network key, mismatched security protocols (e.g., the client attempting WEP while the AP is configured for WPA2) or encryption types will prevent a successful connection. This is a common misconfiguration issue leading to connection failures.

BOutdated firmware

Outdated firmware can cause various issues but usually doesn't prevent a connection with correct credentials unless it's a severe bug; it's less direct than security setting mismatches.

CInsufficient power input to the AP

Insufficient power input to the Access Point (AP) would likely cause the AP to not function at all or exhibit intermittent behavior, not specifically a consistent connection failure with correct credentials.

DRouter malfunction

A router malfunction would typically prevent any connection or cause widespread network issues, not just a specific Wi-Fi connection failure with correct credentials.

Concept tested: Wireless network troubleshooting, security protocols

Topics

#Wireless networking#Network troubleshooting#Security configuration#Wi-Fi connectivity

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