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220-1101 · Question #659
220-1101 Question #659: Real Exam Question with Answer & Explanation
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Networking
Question
A user returns to work after a two-week vacation and cannot connect to an internal server. The remote drives were working the last time the user accessed them. Which of the following steps should the technician take next?
Options
- AConduct external research on the server software vendor's website.
- BReference the server vendor's documentation for guidance.
- CConfirm a theory and determine the next steps to resolve the issue.
- DDetermine if any infrastructure changes have been made.
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Topics
#Network troubleshooting#Server access#Troubleshooting methodology#Connectivity issues