220-1101 · Question #638
A user's computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of th
The correct answer is B. Replace the hard drive.. Reallocated sectors (also called remapped sectors) indicate that the hard drive's firmware has detected bad sectors and moved data to spare sectors. A significant increase in reallocated sectors is a strong indicator that the drive is physically failing. The correct next step is
Question
A user's computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?
Options
- ARun sfc /scannow on the hard drive.
- BReplace the hard drive.
- CRun chkdsk /f on the hard drive.
- DReformat the hard drive.
How the community answered
(38 responses)- A13% (5)
- B74% (28)
- C5% (2)
- D8% (3)
Explanation
Reallocated sectors (also called remapped sectors) indicate that the hard drive's firmware has detected bad sectors and moved data to spare sectors. A significant increase in reallocated sectors is a strong indicator that the drive is physically failing. The correct next step is to replace the hard drive (B) before it fails completely and data is lost. Running sfc /scannow or chkdsk /f addresses file system and software-level errors, not physical hardware degradation. Reformatting does not repair damaged platters or read heads and wastes critical time on a failing drive.
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