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220-1101 · Question #615

A user is having an issue charging an iPhone with a newly purchased cable. Which of the following is most likely the issue?

The correct answer is A. The cable does not meet OEM standards.. When a newly purchased cable fails to charge an iPhone, the most common culprit is that the cable is a non-OEM or counterfeit product that does not meet Apple's specific MFi (Made for iPhone/iPad/iPod) standards. This can lead to charging issues or outright failure.

Mobile devices

Question

A user is having an issue charging an iPhone with a newly purchased cable. Which of the following is most likely the issue?

Options

  • AThe cable does not meet OEM standards.
  • BThe Lightning port is damaged.
  • CThe iPhone logic board is defective.
  • DThe iPhone battery needs replacing.

How the community answered

(64 responses)
  • A
    91% (58)
  • B
    3% (2)
  • C
    2% (1)
  • D
    5% (3)

Why each option

When a newly purchased cable fails to charge an iPhone, the most common culprit is that the cable is a non-OEM or counterfeit product that does not meet Apple's specific MFi (Made for iPhone/iPad/iPod) standards. This can lead to charging issues or outright failure.

AThe cable does not meet OEM standards.Correct

iPhones often have integrated authentication chips or require specific voltage/current characteristics for charging cables. Non-OEM (Original Equipment Manufacturer) or cheaply manufactured cables may not meet Apple's 'Made for iPhone/iPad/iPod' (MFi) certification standards, leading to charging failures or 'This accessory may not be supported' messages.

BThe Lightning port is damaged.

While a damaged Lightning port could prevent charging, the problem occurring with a newly purchased cable makes the cable itself a more likely initial suspect than existing damage to the phone's port.

CThe iPhone logic board is defective.

A defective iPhone logic board would typically manifest in a wider range of issues beyond just charging with a specific new cable, and it is less likely to be the first point of failure compared to an uncertified cable.

DThe iPhone battery needs replacing.

An iPhone battery needing replacement would affect its ability to hold a charge or its overall capacity, but it would not typically prevent the device from recognizing a new charging cable or initiating a charge.

Concept tested: iOS device charging compatibility/MFi

Source: https://support.apple.com/en-us/108343

Topics

#iPhone charging#Lightning cable#OEM standards#Mobile device troubleshooting

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