220-1101 · Question #609
A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be shallower than the other USB ports, preventing a solid connection. Which
The correct answer is A. A foreign object is stuck inside the port.. When a USB 3.0 port appears shallower than others, preventing a full connection, the most probable cause is a foreign object lodged inside the port. Such an obstruction physically blocks the cable from seating properly.
Question
A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be shallower than the other USB ports, preventing a solid connection. Which of the following is the most likely cause?
Options
- AA foreign object is stuck inside the port.
- BThe cable connection utilized the wrong orientation.
- CThe USB cable is physically damaged.
- DThe USB port belongs to a different form factor.
How the community answered
(15 responses)- A80% (12)
- B7% (1)
- D13% (2)
Why each option
When a USB 3.0 port appears shallower than others, preventing a full connection, the most probable cause is a foreign object lodged inside the port. Such an obstruction physically blocks the cable from seating properly.
A foreign object, such as dust, debris, or a broken piece of plastic or metal, can become lodged inside a USB port, reducing its effective depth. This prevents a USB cable or device from being fully inserted and making a solid electrical connection.
While USB A and B connectors have a correct orientation, the issue described is about the port's depth being shallower, not about incorrect orientation.
A physically damaged USB cable might not connect or function, but it would not make the port itself appear shallower.
USB 3.0 ports (Type-A, Type-B, Type-C, Micro-B) have defined physical dimensions; while different form factors exist, a port appearing 'shallower' is not a characteristic of a different, standard form factor.
Concept tested: Troubleshooting physical connectivity issues (USB)
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