220-1101 · Question #595
A technician needs to test a new USB headset for videoconference calls. Audio playback is working as expected, but sound from the microphone is not being recorded. The Device Manager and Sound setting
The correct answer is A. Examine the application and device mute controls.. One of the possible reasons for the USB headset microphone not working is that the microphone is muted in the application or device settings. The technician should check if the mute button on the headset or the microphone icon in the application is active. If so, the technician s
Question
A technician needs to test a new USB headset for videoconference calls. Audio playback is working as expected, but sound from the microphone is not being recorded. The Device Manager and Sound settings show the microphone is installed. Which of the following should the technician do next?
Options
- AExamine the application and device mute controls.
- BConnect the headset to a different USB port.
- CCheck the device's driver release date.
- DIncrease the speaker volume setting.
How the community answered
(61 responses)- A72% (44)
- B5% (3)
- C8% (5)
- D15% (9)
Explanation
One of the possible reasons for the USB headset microphone not working is that the microphone is muted in the application or device settings. The technician should check if the mute button on the headset or the microphone icon in the application is active. If so, the technician should disable them and try to record sound again. Some applications may also have their own settings for the microphone input. The technician should make sure that the USB headset is selected as the input device and that the volume level is appropriate. The technician can also test the microphone in different applications to see if the problem is specific to one application or not.
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