220-1101 · Question #589
220-1101 Question #589: Real Exam Question with Answer & Explanation
The correct answer is C: Test the theory to determine the cause.. According to the CompTIA A+ troubleshooting methodology, the steps to troubleshoot any Identify the problem and act Establish a theory of probable cause Test the theory to determine the cause Establish a plan of action to resolve the problem and implement the solution Verify syst
Question
A user is having trouble accessing files on the network. A technician suspects the issue is a result of a failed NIC. Which of the following steps should the technician take to troubleshoot this issue?
Options
- ADocument key findings, actions, and outcomes.
- BEstablish a theory of probable cause.
- CTest the theory to determine the cause.
- DIdentify the problem and act.
- EVerify system functionality.
Explanation
According to the CompTIA A+ troubleshooting methodology, the steps to troubleshoot any Identify the problem and act Establish a theory of probable cause Test the theory to determine the cause Establish a plan of action to resolve the problem and implement the solution Verify system functionality and implement preventive measures Document key findings, actions, and outcomes In this scenario, the technician has already identified the problem (trouble accessing files on the network) and established a theory of probable cause (a failed NIC). The next step is to test the theory to determine the cause, which involves verifying whether the NIC is working properly or
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