After a required operating system upgrade on a mobile device, a user's external monitor no longer works. Which of the following should a technician do to fix this issue?

The correct answer is A. Install the latest graphics drivers.. The most likely cause of the external monitor not working after an operating system upgrade is that the graphics drivers are incompatible with the new version. Installing the latest graphics drivers from the manufacturer's website or using Windows Update can resolve this issue. R

Hardware and network troubleshooting

Question

Options

AInstall the latest graphics drivers.
BReplace the monitor.
CRestore the operating system to the previous version.
DReseat the external video adapter.

How the community answered

(44 responses)

A
82% (36)
B
9% (4)
C
7% (3)
D
2% (1)

Explanation

The most likely cause of the external monitor not working after an operating system upgrade is that the graphics drivers are incompatible with the new version. Installing the latest graphics drivers from the manufacturer's website or using Windows Update can resolve this issue. Replacing the monitor, restoring the operating system to the previous version, or reseating the external video adapter are not effective solutions for this problem.

Topics

#Mobile device troubleshooting#Driver management#Operating system updates#External display

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