220-1101 · Question #557
A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized document
The correct answer is C. Tray settings. The printer tray is most likely configured for letter-sized paper (8.5x11in) by default, since that is what other teams use. When legal-sized paper (8.5x14in) is loaded or sent without adjusting the tray configuration, the printer attempts to feed based on the wrong paper size, c
Question
A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?
Options
- AWorn rollers
- BPage orientation
- CTray settings
- DMultipage misfeed
How the community answered
(29 responses)- A10% (3)
- B3% (1)
- C83% (24)
- D3% (1)
Explanation
The printer tray is most likely configured for letter-sized paper (8.5x11in) by default, since that is what other teams use. When legal-sized paper (8.5x14in) is loaded or sent without adjusting the tray configuration, the printer attempts to feed based on the wrong paper size, causing jams. Worn rollers (A) would cause jams for all users. Page orientation (B) refers to portrait/landscape and does not cause size mismatches. Multipage misfeed (D) is a separate issue involving multiple sheets feeding simultaneously.
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