CompTIACompTIA
220-1101 · Question #555
220-1101 Question #555: Real Exam Question with Answer & Explanation
The correct answer is C: Bench test the laptop.. Bench testing involves running diagnostics and performance tests on the laptop to identify potential hardware or software issues that may be contributing to the slow performance.
Hardware and network troubleshooting
Question
A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?
Options
- APerform a RAM upgrade.
- BReplace the laptop's hard drive.
- CBench test the laptop.
- DRun a firmware update.
Explanation
Bench testing involves running diagnostics and performance tests on the laptop to identify potential hardware or software issues that may be contributing to the slow performance.
Topics
#Laptop troubleshooting#Performance diagnostics#System slowness#Diagnostic procedures
Community Discussion
No community discussion yet for this question.