A technician needs to fix a computer that received a non-specific error after a scheduled computer restart. Which of the following is the best way to start troubleshooting?

The correct answer is C. Review the system event log.. The system event log (Windows Event Viewer, for example) records detailed records of system events, errors, and warnings with timestamps. Since the error is non-specific, the log provides the actual error codes and context needed to identify the root cause before taking action. U

Hardware and network troubleshooting

Question

Options

AUpdate all of the firmware.
BRoll back all of the recent updates.
CReview the system event log.
DSearch for the error on the internet.

How the community answered

(28 responses)

B
4% (1)
C
93% (26)
D
4% (1)

Explanation

The system event log (Windows Event Viewer, for example) records detailed records of system events, errors, and warnings with timestamps. Since the error is non-specific, the log provides the actual error codes and context needed to identify the root cause before taking action. Updating firmware (A) or rolling back updates (B) are corrective actions that should only be taken after the cause is identified. Searching the internet (D) requires a specific error message, which the log would provide.

Topics

#Troubleshooting methodology#System logs#Event Viewer#Diagnostic tools

Community Discussion

No community discussion yet for this question.

Full 220-1101 Practice