220-1101 · Question #521
An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore netwo
The correct answer is B. Connect to the WAP.. If a laptop's wired RJ45 port fails, immediately restoring network connectivity can be achieved by utilizing the laptop's wireless capabilities.
Question
An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity?
Options
- AUpdate the Ethernet driver.
- BConnect to the WAP.
- CReplace the NIC.
- DResolved the network connector.
How the community answered
(53 responses)- A17% (9)
- B70% (37)
- C4% (2)
- D9% (5)
Why each option
If a laptop's wired RJ45 port fails, immediately restoring network connectivity can be achieved by utilizing the laptop's wireless capabilities.
Updating the Ethernet driver would not fix a physically failed RJ45 port.
Connecting to a Wireless Access Point (WAP) allows the laptop to bypass the failed wired RJ45 port and utilize its Wi-Fi adapter to establish network and internet connectivity immediately. This provides a quick workaround while a permanent solution for the wired port is sought.
Replacing the NIC (Network Interface Card) is a permanent fix but is not an immediate solution, as it requires hardware replacement and takes time.
Resolved the network connector is grammatically unclear and, if implying a physical repair, would not be an immediate restoration.
Concept tested: Network connectivity troubleshooting
Source: https://learn.microsoft.com/en-us/windows/client-management/troubleshoot-network-connection
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