220-1101 · Question #509
A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the fil
The correct answer is A. Checked S.M.A.R.T. information C. Ran CHKDSK. S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) (A) is built into HDDs and SSDs to monitor drive health indicators such as reallocated sectors, spin-up time, and read error rates - it can confirm or suggest mechanical failure. CHKDSK (C) is a Windows utility that
Question
A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting? (Choose two.)
Options
- AChecked S.M.A.R.T. information
- BMade sure the replacement drive was compatible
- CRan CHKDSK
- DReseated the HDD connector
- EIncreased the page file size
- FUpdated the firmware
How the community answered
(45 responses)- A71% (32)
- B2% (1)
- D18% (8)
- E2% (1)
- F7% (3)
Explanation
S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) (A) is built into HDDs and SSDs to monitor drive health indicators such as reallocated sectors, spin-up time, and read error rates - it can confirm or suggest mechanical failure. CHKDSK (C) is a Windows utility that scans the file system for errors, marks bad sectors, and can reveal file system corruption while still allowing readable files to be accessed. Verifying drive compatibility (B) applies to replacement planning, not troubleshooting. Reseating the HDD connector (D) is a physical fix, not a diagnostic for corruption. Increasing the page file (E) is unrelated. Updating firmware (F) does not diagnose or resolve existing corruption.
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