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220-1101 · Question #509
220-1101 Question #509: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting? (Choose two.)
Options
- AChecked S.M.A.R.T. information
- BMade sure the replacement drive was compatible
- CRan CHKDSK
- DReseated the HDD connector
- EIncreased the page file size
- FUpdated the firmware
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Topics
#Hard drive troubleshooting#Disk corruption#S.M.A.R.T.#CHKDSK