220-1101 · Question #48
220-1101 Question #48: Real Exam Question with Answer & Explanation
The correct answer is C: Request details about the problem.. A technician should first gather information about the issue by requesting details from the sales executive about the problem. This information can include when the laptop freezes, what application was being used, and any error messages that were displayed. The technician can the
Question
A sales executive's personal laptop occasionally freezes while checking email. Which of the following should a technician do FIRST?
Options
- ACheck the network connectivity.
- BConsider the corporate policy.
- CRequest details about the problem.
- DRun hardware diagnostics.
Explanation
A technician should first gather information about the issue by requesting details from the sales executive about the problem. This information can include when the laptop freezes, what application was being used, and any error messages that were displayed. The technician can then use this information to make informed decisions about next steps, such as running hardware diagnostics, checking network connectivity, or considering the corporate policy.
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