A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands: ipconfig /all ping 8.8.8.8 ping comptia.org Which of the following steps in the troublesh

The correct answer is D. Identify the problem.. Running ipconfig /all, pinging an IP address (8.8.8.8), and pinging a hostname (comptia.org) are diagnostic information-gathering commands used to identify the nature and scope of the problem - the first step in CompTIA's troubleshooting methodology. These commands reveal IP conf

Hardware and network troubleshooting

Question

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

ipconfig /all ping 8.8.8.8 ping comptia.org Which of the following steps in the troubleshooting process does this series of commands represent?

Options

AEstablish a theory.
BVerify full system functionality.
CEstablish a plan of action.
DIdentify the problem.

How the community answered

(64 responses)

A
5% (3)
B
3% (2)
C
13% (8)
D
80% (51)

Explanation

Running ipconfig /all, pinging an IP address (8.8.8.8), and pinging a hostname (comptia.org) are diagnostic information-gathering commands used to identify the nature and scope of the problem - the first step in CompTIA's troubleshooting methodology. These commands reveal IP configuration details, test basic connectivity to an external IP, and test DNS resolution respectively. Together they help the technician pinpoint where connectivity breaks down. Establishing a theory comes after the problem is identified. Verifying full system functionality is the final step. Establishing a plan of action comes after forming a theory.

Topics

#Network troubleshooting#ipconfig command#ping command#Troubleshooting methodology

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