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220-1101 · Question #395
220-1101 Question #395: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A user's computer frequently freezes and requires multiple hard restarts to recover functionality. A technician confirms the hardware components have not been recently upgraded or replaced. Which of the following should the technician do first to troubleshoot the issue?
Options
- ACheck the temperature of the CPU.
- BUpdate the device driver.
- CRead the event logs.
- DReplace the power supply.
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Topics
#Troubleshooting#System Logs#Diagnostics#Computer Freezing