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220-1101 · Question #392

220-1101 Question #392: Real Exam Question with Answer & Explanation

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Hardware and network troubleshooting

Question

A user calls the help desk about a 4K monitor that will not output an image from a desktop. The monitor was working previously but now shows a black screen with a message stating a signal is not detected. The desktop is connected via HDMI, and the monitor has an empty DVI port. Which of the following steps should the technician perform FIRST? (Choose two.)

Options

  • ACheck the version of the HDMI cable.
  • BCheck the input source.
  • CSet up the desktop for DVI.
  • DReplace the HDMI cable.
  • EInstall OS updates.
  • FInitiate a system restore.

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Topics

#Display troubleshooting#HDMI connectivity#Monitor settings#Cable integrity
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