Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following se

The correct answer is B. DNS. The key clue is that the technician can ping the web server's IP address directly, which proves network connectivity and that the web server itself is reachable. However, users access the intranet using a hostname (e.g., intranet.company.local), not a raw IP address. DNS translat

Hardware and network troubleshooting

Question

Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following servers is MOST likely offline?

Options

AWeb
BDNS
CFile
DDHCP

How the community answered

(50 responses)

A
8% (4)
B
72% (36)
C
16% (8)
D
4% (2)

Explanation

The key clue is that the technician can ping the web server's IP address directly, which proves network connectivity and that the web server itself is reachable. However, users access the intranet using a hostname (e.g., intranet.company.local), not a raw IP address. DNS translates those hostnames into IP addresses. If the DNS server is offline, hostname resolution fails, and users cannot reach the site by name - even though the underlying web server is running fine. Option A (web server) is eliminated because the ping to its IP succeeds. Option C (file server) is unrelated to intranet web access. Option D (DHCP server) would prevent new IP assignments but wouldn't affect existing connected users accessing a known site.

Topics

#DNS#Network Troubleshooting#Intranet Access#Network Services

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