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220-1101 · Question #359
220-1101 Question #359: Real Exam Question with Answer & Explanation
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Hardware and network troubleshooting
Question
A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspects the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?
Options
- ADamaged digitizer
- BSwollen battery
- CDistended capacitors
- DFailed accelerometer
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Topics
#Laptop troubleshooting#Swollen battery#Keyboard issues#Trackpad issues