220-1101 · Question #351
A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a…
The correct answer is C. Ensure that the Trusted Platform Module is enabled. The Trusted Platform Module (TPM) is a hardware component that provides cryptographic functions and secure storage for encryption keys, passwords, and certificates. BitLocker requires a TPM to be enabled and activated in the BIOS or UEFI settings of the laptop in order to use…
Question
A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?
Options
- AReorder the priority in Windows Boot Manager.
- BCheck to make sure Secure Boot is turned on.
- CEnsure that the Trusted Platform Module is enabled.
- DVerify that the latest updates are installed.
How the community answered
(33 responses)- A18% (6)
- B9% (3)
- C70% (23)
- D3% (1)
Explanation
The Trusted Platform Module (TPM) is a hardware component that provides cryptographic functions and secure storage for encryption keys, passwords, and certificates. BitLocker requires a TPM to be enabled and activated in the BIOS or UEFI settings of the laptop in order to use SSD-level encryption. The technician should check that the TPM is enabled and activated before trying to turn on BitLocker.
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