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220-1101 · Question #345

After dropping a mobile device, a user reports that it no longer responds to touch/tap commands. The user has already rebooted the device, but the issue persists. Which of the following components is

The correct answer is C. Digitizer. The digitizer is the component of a mobile device that detects touch input, so if the device no longer responds to touch commands after being dropped, the digitizer is the most likely cause.

Mobile devices

Question

After dropping a mobile device, a user reports that it no longer responds to touch/tap commands. The user has already rebooted the device, but the issue persists. Which of the following components is MOST likely causing this issue?

Options

  • ASIM card
  • BCharging port
  • CDigitizer
  • DBattery

How the community answered

(14 responses)
  • A
    7% (1)
  • C
    86% (12)
  • D
    7% (1)

Why each option

The digitizer is the component of a mobile device that detects touch input, so if the device no longer responds to touch commands after being dropped, the digitizer is the most likely cause.

ASIM card

A SIM card (Subscriber Identity Module) provides cellular network connectivity and user identification; it has no role in the device's touch screen functionality.

BCharging port

A charging port handles power input for the device battery and does not affect touch screen responsiveness.

CDigitizerCorrect

The digitizer is the layer of the screen assembly responsible for detecting touch input and converting it into electrical signals the device can understand. Physical impact from dropping the device can damage the digitizer, leading to a complete or partial loss of touch responsiveness, even if the display itself appears functional.

DBattery

The battery provides power to the device; while a damaged battery can cause various issues, it is not directly responsible for touch screen functionality or lack thereof.

Concept tested: Mobile device digitizer function

Topics

#Mobile devices#Troubleshooting#Digitizer#Touchscreen

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