220-1101 · Question #344
220-1101 Question #344: Real Exam Question with Answer & Explanation
The correct answer is A: The internal antennas are connected.. The internal antennas are the components that allow the laptop to receive and transmit wireless signals. If the internal antennas are not connected properly, the laptop may have a weak or no Wi-Fi signal. The technician should verify that the internal antennas are connected to th
Question
A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following should the technician verify FIRST?
Options
- AThe internal antennas are connected.
- BThe device has the latest OS updates.
- CThe wireless device drivers are the latest version.
- DAirplane mode is disabled.
- EThe battery is charging.
Explanation
The internal antennas are the components that allow the laptop to receive and transmit wireless signals. If the internal antennas are not connected properly, the laptop may have a weak or no Wi-Fi signal. The technician should verify that the internal antennas are connected to the wireless card and routed correctly inside the laptop case. The internal antennas may have been disconnected or damaged during the screen replacement. The device having the latest OS updates, the wireless device drivers being the latest version, airplane mode being disabled, and the battery being charging are not related to the issue, as they do not affect the physical connection of the internal antennas.
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