220-1101 · Question #314
A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting, the technician notices that affected jobs are set for…
The correct answer is A. Verify that the printing trays are correctly set. You should verify that the paper tray is set up correctly for the paper size and type specified in the print job. This includes checking the guides that hold the paper in place to ensure that they are correctly set for the paper size and that the paper is aligned correctly…
Question
A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting, the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?
Options
- AVerify that the printing trays are correctly set
- BSwap printer trays until the print jobs complete as expected
- CReplace the tray rollers to ensure proper paper alignment
- DReset the default to use 8.5in x 11in (216mm x 279mm) paper
How the community answered
(31 responses)- A71% (22)
- B3% (1)
- C10% (3)
- D16% (5)
Explanation
You should verify that the paper tray is set up correctly for the paper size and type specified in the print job. This includes checking the guides that hold the paper in place to ensure that they are correctly set for the paper size and that the paper is aligned correctly within the tray.
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