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220-1101 · Question #314

220-1101 Question #314: Real Exam Question with Answer & Explanation

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Hardware and network troubleshooting

Question

A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting, the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

Options

  • AVerify that the printing trays are correctly set
  • BSwap printer trays until the print jobs complete as expected
  • CReplace the tray rollers to ensure proper paper alignment
  • DReset the default to use 8.5in x 11in (216mm x 279mm) paper

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Topics

#Printer troubleshooting#Paper handling#Laser printer#Troubleshooting methodology
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