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220-1101 · Question #20

An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with

The correct answer is C. Replace the CMOS battery.. The reported issue of date/time resetting and a 'Date/Time Not Set' error indicates that the CMOS battery, which powers the real-time clock (RTC) and BIOS settings, is failing.

Hardware and network troubleshooting

Question

An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

Date/Time Not Set Press F1 to Run Setup Which of the following would be the BEST action to take next?

Options

  • AChange the motherboard.
  • BReseat the motherboard power connections.
  • CReplace the CMOS battery.
  • DRestore the BIOS to factory default settings.

How the community answered

(25 responses)
  • A
    4% (1)
  • B
    4% (1)
  • C
    80% (20)
  • D
    12% (3)

Why each option

The reported issue of date/time resetting and a 'Date/Time Not Set' error indicates that the CMOS battery, which powers the real-time clock (RTC) and BIOS settings, is failing.

AChange the motherboard.

Changing the motherboard is an excessive step before diagnosing and replacing a much simpler component like the CMOS battery.

BReseat the motherboard power connections.

Reseating motherboard power connections would not resolve issues with the CMOS battery or the system's ability to retain date/time settings.

CReplace the CMOS battery.Correct

The CMOS battery powers the Complementary Metal-Oxide-Semiconductor chip, which stores the system's BIOS settings and keeps the real-time clock (RTC) running even when the computer is shut down. When this battery fails, the date and time reset, and BIOS settings may revert or prompt for setup, leading to boot issues.

DRestore the BIOS to factory default settings.

Restoring BIOS to factory default settings might temporarily resolve some configuration issues, but it will not fix a dying CMOS battery, and the settings will revert again after a shutdown.

Concept tested: CMOS battery function and troubleshooting

Topics

#CMOS battery#BIOS/UEFI#Troubleshooting#Desktop hardware

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